Contact Center Software Market Size, Industry Share and Total Revenue Growth Rate Till 2026 | Fortune Business Insights

The global Contact Centre Software market is likely to gain momentum from a rise in the omnichannel communication. Recently, Fortune Business Insights has published a report, titled “Contact Centre Software Market: Global Market Analysis, Insights and Forecast, 2021-2026”. As per the report, in 2018, the global contact centre software market was valued at US$ 16,750.7 Mn. The market is expected to progress at an astounding CAGR of 14.62{f13b67734a7459ff15bce07f17c500e58f5449212eae0f7769c5b6fbcf4cc0c4} and reach US$ 48,010.0 Mn by the end of 2026. The report also states that demand for contact centres is increasing day by day. This is anticipated to be one of the major drivers for the growth of the global contact centre software market.

Top Players

1. Genesys
2. Alcatel-Lucent Enterprise
3. Huawei Technologies Co. Ltd
4. Avaya Inc.
5. Mitel Corporation
6. Enghouse Interactive Inc.
7. Nice Systems Ltd
8. Cisco Systems
9. SAP SE
10. Microsoft Corporation
11. NEC Corporation
12. Five9 Inc

Redefined Content Value Likely to Boost the Growth of the Global Market

Contact centres are used to manage customer service, telemarketing, accounting, debt collection, and other associated operations. They are often operated by external businesses. Recently, numerous efficient channels of communications are available for usage. This has resulted in the evolution of customer preferences and redefined content value.

All these factors are projected to increase the adoption of contact centre software solutions across the globe. Furthermore, competition has also increased in the market. This has caused the organizations to retain a coherent and stable relationship with the customers and safeguard customer loyalty.

Contact Centre Software Market Landscape and Market Scenario Includes:

• Current market size estimate
• Revenues by players Top Companies
• Market size by product categories
• Market size by regions/country

Order Complete Reporthttps://www.fortunebusinessinsights.com/checkout-page/100840

Segmentation

1. By Component

2. By Organization Size

• Large
• Small and Medium Enterprises (SMEs)

3. By Deployment

4. By Vertical

• Banking, Financial Services, and Insurance
• IT and Telecom
• Government
• Healthcare
• Consumer Goods and Retail
• Travel and Hospitality
• Media and Entertainment
• Others

5. By Geography

• North America (the USA and Canada)
• Europe (UK, Germany, France, Italy, Spain, and Rest of Europe)
• Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
• Latin America (Brazil, Mexico and Rest of Latin America)
• Middle East and Africa (South Africa, GCC and Rest of the Middle East and Africa)

Ask for Customizationhttps://www.fortunebusinessinsights.com/enquiry/customization/contact-center-software-market-100840

Constant Research and Development on Applications of Contact Centre Software to Lead North America

The global contact centre software is geographically divided into Latin America, Europe, the Middle East and Africa, North America, and Asia Pacific. Amongst these, North America is projected to dominate the global contact centre software market during the forecast period. This will occur because there are several renowned and strong market players that exist in the U.S. These companies are constantly working on the application of contact centre software systems in the private and public organizations.

Asia Pacific, on the other hand, is anticipated to witness notable growth due to the investments of the small and medium organizations. They are investing to increase the adoption of cloud-based and technologically advanced software solutions for contact centres. Developing countries such as, India and China, in Asia Pacific are projected to hold considerable portions of the global contact centre software market during the forecast period. Advancements in technology is predicted to favor growth of these two countries.

Genesys, 8×8, Inc., and Other Key Players Focus on Strategic Acquisitions and Service Launches to Strengthen their Position

8×8, Inc., a renowned provider of customer engagement solutions and cloud communications, headquartered in the U.S.A., announced the launch of their complete cloud contact centre solution in June 2021. The contact centre provides standalone solutions that include omnichannel, customer journey analytics, ACD, speech analytics, dialer, IVR, quality management, reporting, and surveys under a single platform. Their contact centre is the only existing product in the market that provides a bank for every agent which in turn, gives rise to saving opportunities.

Earlier, in April 2021, Genesys, a seller of call centre technology and customer experience, based in California, declared that it has integrated its three customer experience platforms, namely, PureConnect, PureCloud, and PureEngage with Google cloud contact centre AI. Genesys is one of the first companies to conduct an integration process with Google cloud contact centre AI. It will aid numerous companies to leverage this particular technology through its programs.

For more information in the analysis of this report, visithttps://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840

Key Features of Market Research Report:

• This report provides detail analysis of the Contact Centre Software market and have a comprehensive understanding of the market and its commercial landscape.
• Learn about the various Contact Centre Software market strategies that are being adopted by leading companies.
• It provides a five-year forecast assessed based on how the market is predicted to grow.
• It provides insightful analysis of changing competition dynamics and keeps you ahead of competitors.
• To understand the future scope and outlooks for the Contact Centre Software market.
• Market Forecast by regions, type and application, with sales and revenue, from 2021 to 2026.
• Market Share, distributors, major suppliers, changing price patterns and the supply chain of raw materials is highlighted in the report.
• Market Size (sales, revenue) forecast by regions and countries from 2021 to 2023 of industry.
• The global Contact Centre Software market Growth is anticipated to rise at a considerable rate during the forecast period, between 2021 and 2023. In 2021, the market was growing at a steady rate and with the rising adoption of strategies by key players, the market is expected to rise over the projected horizon.
• Market Trend for Development and marketing channels are analysed. Finally, the feasibility of new investment projects is assessed and overall research conclusions offered.
• Contact Centre Software Market Report also mentions market share accrued by each product in the market, along with the production growth.

Lastly, this report covers the market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for various applications, discussing about recent product innovations and gives an overview on potential regional market shares.

Table of Content

5. Global Contact Center Software Market Analysis, Insights and Forecast, 2015-2026

5.1. Key Findings / Summary

5.2. Contact Centre Software Market Size Estimates and Forecasts

5.2.1. By Component (Value)

5.2.1.1. Solutions

5.2.1.1.1. Interactive Voice Response (IVR)

5.2.1.1.2. Automatic Call Distribution

5.2.1.1.3. Computer Telephony Integration (CTI)

5.2.1.1.4. Call Recording

5.2.1.1.5. Reporting and Analytics

5.2.1.1.6. Dialer

5.2.1.1.7. Workforce Optimization

5.2.1.1.8. Customer Collaboration

5.2.1.1.9. Others

5.2.1.2. Services

5.2.1.2.1. Professional Services

5.2.1.2.1.1. Consulting

5.2.1.2.1.2. Training and Education

5.2.1.2.1.3. Support and Maintenance

5.2.1.2.2. Managed Services

5.2.2. By Organization Size (Value)

5.2.2.1. Large Enterprises

5.2.2.2. Small and Medium-Sized Enterprises (SMEs)

5.2.3. By Deployment (Value)

5.2.3.1. Cloud

5.2.3.2. On-Premises

5.2.4. By Vertical (Value)

5.2.4.1. Banking, Financial Services, and Insurance (BFSI)

5.2.4.2. IT and Telecom

5.2.4.3. Government

5.2.4.4. Healthcare

5.2.4.5. Consumer Goods and Retail

5.2.4.6. Travel and Hospitality

5.2.4.7. Media and Entertainment

5.2.4.8. Others

5.2.5. By Geography (Value and Volume)

5.2.5.1. North America

5.2.5.2. Europe

5.2.5.3. Asia Pacific

5.2.5.4. Middle East and Africa

5.2.5.5. Latin America

6. North America Contact Center Software Market Analysis, Insights and Forecast, 2015-2026

6.1. Key Findings / Summary

6.2. Contact Centre Software Market Size Estimates and Forecasts

6.2.1. By Component (Value)

6.2.1.1. Solutions

6.2.1.1.1. Interactive Voice Response (IVR)

6.2.1.1.2. Automatic Call Distribution

6.2.1.1.3. Computer Telephony Integration (CTI)

6.2.1.1.4. Call Recording

6.2.1.1.5. Reporting and Analytics

6.2.1.1.6. Dialer

6.2.1.1.7. Workforce Optimization

6.2.1.1.8. Customer Collaboration

6.2.1.1.9. Others

6.2.1.2. Services

6.2.1.2.1. Professional Services

6.2.1.2.1.1. Consulting

6.2.1.2.1.2. Training and Education

6.2.1.2.1.3. Support and Maintenance

6.2.1.2.2. Managed Services

6.2.2. By Organization Size (Value)

TOC Continued….!

An Overview of the Impact of COVID-19 on this Market:

The emergence of COVID-19 has brought the world to a standstill. We understand that this health crisis has brought an unprecedented impact on businesses across industries. However, this too shall pass. Rising support from governments and several companies can help in the fight against this highly contagious disease. There are some industries that are struggling and some are thriving. Overall, almost every sector is anticipated to be impacted by the pandemic.

We are taking continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of coronavirus outbreak across industries to help you prepare for the future.

Click here to get the short-term and long-term impact of COVID-19 on this Market.

https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840

(Have a Look at Reports Trending in “Information and Technology” Industry)

View Related Reports:

What are the Dust Extractor Market opportunities and threats faced by the vendors in this industry? Fortune Business Insights

Customer Experience Management Market Size, Share And Development By 2026 | Fortune Business Insights

Superconducting Magnetic Energy Storage Market: What are the Short and long-term actions taken by Key Players During Coronavirus Pandemic?

Static VAR Compensator Market: Coronavirus Impact – Key Takeaway? Fortune Business Insights

Portable Battery Market: Growth Opportunities Created by Covid19 Outbreak

Nuclear Waste Management Market: How will the Disruptions Created by Covid19 Affect the market ?

Static VAR Generator Market – What will be the Short-term Impact of Coronavirus? Fortune Business Insights

What are the Dust Extractor Market opportunities and threats faced by the vendors in this industry? Fortune Business Insights

About us:

Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in.

Our reports contain a unique mix of tangible insights and qualitative analysis to help companies achieve sustainable growth. Our team of experienced analysts and consultants use industry-leading research tools and techniques to compile comprehensive market studies, interspersed with relevant data.

At Fortune Business Insights™ we aim at highlighting the most lucrative growth opportunities for our clients. We therefore offer recommendations, making it easier for them to navigate through technological and market-related changes. Our consulting services are designed to help organizations identify hidden opportunities and understand prevailing competitive challenges.

Contact Us:

Fortune Business Insights™ Pvt. Ltd.
308, Supreme Headquarte
rs,
Survey No. 36, Baner,
Pune-Bangalore Highway,
Pune – 411045, Maharashtra, India.

Phone:

US: +1 424 253 0390
UK: +44 2071 939123
APAC: +91 744 740 1245

Email: [email protected]
Fortune Business Insights™
LinkedIn | Twitter | Blogs

Press Release Distributed by The Express Wire

To view the original version on The Express Wire visit Contact Center Software Market Size, Industry Share and Total Revenue Growth Rate Till 2026 | Fortune Business Insights

COMTEX_380502429/2598/2021-02-09T01:28:32

Is there a problem with this press release? Contact the source provider Comtex at [email protected]. You can also contact MarketWatch Customer Service via our Customer Center.